Satisfaction Guarantee
Customer satisfaction is our number one priority. At AlgoSec we are committed to:
- Every client’s satisfaction.
- Innovation that counts for our clients.
- Trust, dependability and accountability to our clients.
Watch AlgoSec's CEO talk about the company's commitment to customer satisfaction:
Click to Play (1:58)
To Keep our Customers Satisfied:
- We Provide a Money Back Guarantee - If you are not satisfied with AlgoSec's solution within 30 days of license issue, tell AlgoSec Support about your issues. If, within 10 business days, our Support Team cannot resolve your issues to your complete satisfaction (you are the judge!), we will refund your money.
- We Respond Quickly - We track the response time of customer support inquiries, and either respond within one business day or escalate the query to upper management.
- We Listen to Customer Needs - We enter all customer requests for feature enhancements into our product development database. We consider every request based on market demand for the feature, and inform the customer about the outcome.
- We Maintain the Highest Ethical Standards - The following text is incorporated into every AlgoSec VAR agreement: “It is AlgoSec‘s policy to conduct business in a manner which is consistent with the highest ethical standards, sell products only if customer expectations are understood and there is a high level of confidence that the customer will be satisfied with its purchase.” We are serious about your satisfaction.
