Satisfaction Guarantee

Customer satisfaction is our number one priority. At AlgoSec we are committed to:

• Every client’s satisfaction
• Innovation that counts for our clients
• Trust, dependability and accountability to our clients

To keep our customers satisfied we are committed to:

• Responding Quickly: We track the response time of customer support inquiries and respond within a business day or escalate the query to upper management.
• Listening to Customer Needs: Every customer request for new feature development is entered in to our product development data base. Each request is considered based on market demand and the customer is informed as to the outcome.
• Providing a Money Back Guarantee: If you are new to AlgoSec - ask for an online product license that lets you cancel your order. If within 30 days of license issue you are not satisfied with AlgoSec’s solution please inform support@algosec.com and describe the issues. If within 10 business days those issues are not resolved to your complete satisfaction (you are the judge!), your money will be returned to you upon your request.
• Maintaining the Highest Ethical Standards: “It is AlgoSec‘s policy to conduct business in a manner which is consistent with the highest ethical standards, sell products only if customer expectations are understood and there is a high level of confidence that the customer will be satisfied with its purchase.” This text is incorporated in every AlgoSec VAR agreement. We are serious about your satisfaction.