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Satisfaction Guarantee

Customer satisfaction is our number one priority. At AlgoSec we are committed to:

  • Every client’s satisfaction
  • Innovation that counts for our clients
  • Trust, dependability and accountability to our clients

To keep our customers satisfied we:

    • Provide a Money Back Guarantee: If you are new to AlgoSec - ask for an online product license that lets you cancel your order. If within 30 days of license issue you are not satisfied with AlgoSec’s solution please inform support@algosec.com and describe the issues. If within 10 business days those issues are not resolved to your complete satisfaction (you are the judge!), your money will be returned to you upon your request.
    • Respond Quickly: We track the response time of customer support inquiries and respond within a business day or escalate the query to upper management.
    • Listen to Customer Needs: Every customer request for new feature development is entered in to our product development data base. Each request is considered based on market demand and the customer is informed as to the outcome.
    • Maintain the Highest Ethical Standards: “It is AlgoSec‘s policy to conduct business in a manner which is consistent with the highest ethical standards, sell products only if customer expectations are understood and there is a high level of confidence that the customer will be satisfied with its purchase.” This text is incorporated in every AlgoSec VAR agreement. We are serious about your satisfaction.

 



“We quickly saw a clear return on our investment with the AlgoSec Firewall Analyzer... ”


Anton Spitzer,
Infrastructure Services, Porsche Informatik



“AlgoSec affords us realizing operational efficiencies in global security policy management and compliance.”


Hugo Van der Veeken,
Atos Worldline SA/NVsecurity department head



“Network security VARs, take note: AlgoSec’s FireFlow network policy change workflow management software is the next hot-ticket item for customers.”


eWeek Magazine



“The AlgoSec Firewall Analyzer fills a critical need for us by automating what was a manual, labor intensive and error prone process. ”


Anton Spitzer,
Infrastructure Services, Porsche Informatik



“AlgoSec’s Firewall Analyzer has helped us significantly improve our overall network security.”


Ruza Manojilovic,
Manager Security Operations Teranet



“It (AFA) easily and quickly provided Atos Worldline with the ability to understand, track and verify changes to our firewall infrastructure…”


Massoud Kamran,
Security Consultant at Atos Worldline Belgium



“Using AFA’s turnkey solution for PCI DSS has been invaluable for us in terms of time and effort.”


Ruza Manojilovic,
Manager Security Operations Teranet



“By utilizing AFA we no longer require the services of an external source to perform an audit.”


Ruza Manojilovic,
Manager Security Operations Teranet.



“By utilizing AFA we no longer require the services of an external source to perform an audit.”


Ruza Manojilovic,
Manager Security Operations Teranet



“By creating FireFlow using the AFA engine, AlgoSec has effectively created a solution that can automate the entire network security lifecycle...”


Frost & Sullivan Analyst



“The AFA allows us to get all of our firewall information in one place, providing IT Governance and visibility where it did not exist.”


Anton Spitzer,
Infrastructure Services, Porsche Informatik



“AlgoSec Firewall Analyzer’s automated and intelligent analysis lets us know the implications of a change and avoid potential risks which save us time, effort and money. ”


Peter Johannes,
head of Security and Architecture Policy at Atos Worldline Belgium



“AlgoSec’s Firewall Analyzer is a must have for anyone who manages a rule set of 100 or more. ”


Network World Magazine



“With the AFA we can focus on what is most important to Porsche Informatik – our customers.”


Anton Spitzer,
Infrastructure Services, Porsche Informatik