Contact Support
In case you have a problem during installation or use of AlgoSec Firewall Analyzer (AFA), to handle your inquiry efficiently and expeditiously, please send us the following log files as Email attachments to support@algosec.com.
If you would like to send us the files using secure Email, we recommend that you use a PGP-compliant program to encrypt the files. You can obtain the PGP key for AlgoSec Tech Support from: here.
AFA 4.0 or later
Please send the support archive containing all the logs: algosec-support.zip
From within the report, you can download the support archive from the
"Explore Policy" > "Log File" page.
It is also available at
$HOME/algosec/firewalls/ <job-name>/algosec-support.zip
where <job-name> is the Job Name of the report, which consists of the user login name followed by a hyphen and an integer (e.g., afa-3).
The algosec-support.zip archive may be missing if the report has a status of FAILED or if you encounter problems during the installation or licensing stages.
In such cases, please follow the instructions for AFA 3.7 (below).
AFA 3.7 or older
- The AFA installation log: /var/log/fa-install.log
- The AFA application's history file located in $HOME/.fa-history
- The report's main index file: $HOME/algosec/firewalls/<job-name>/index.html
- The report's log file: $HOME/algosec/firewalls/<job-name>/log.html
- The Web GUIs log file: $HOME/public_html/algosec/.ht-fa-history
Note: The $HOME/.fa-history and HOME/public_html/algosec/.ht-fa-history files are hidden files since their names starts with ".". To see them listed enter
ls -a $HOME/.fa-history
or
ls -a $HOME/public_html/algosec/.ht-fa-history
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