AlgoSec Security. Visibility. Governance
   
 
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Contact Support

In case you have a problem during installation or use of AlgoSec Firewall Analyzer (AFA) or of FireFlow, to handle your inquiry efficiently and expeditiously, please send us the following log files as attachments when you open your ticket.

If you would like to send us the files using secure Email, we recommend that you use a PGP-compliant program to encrypt the files. You can obtain the PGP key for AlgoSec Tech Support from: here.

Please send the support archive containing all the logs: algosec-support.zip

From within the report, you can download the support archive from the
     "Explore Policy" > "Log File" page.

It is also available at: 

   $HOME/algosec/firewalls/ <job-name>/algosec-support.zip

where <job-name> is the Job Name of the report, which consists of the user login name followed by a hyphen and an integer (e.g., afa-3).

The algosec-support.zip archive may be missing if the report has a status of FAILED or if you encounter problems during the installation or licensing stages.
In such cases, please follow the instructions here.



AlgoSec’s Firewall Analyzer is a must have for anyone who manages a rule set of 100 or more.


Network World Magazine



By creating FireFlow using the AFA engine, AlgoSec has effectively created a solution that can automate the entire network security lifecycle...


Frost & Sullivan Analyst



We quickly saw a clear return on our investment with the AlgoSec Firewall Analyzer...


Anton Spitzer,
Infrastructure Services, Porsche Informatik



The AFA allows us to get all of our firewall information in one place, providing IT Governance and visibility where it did not exist.


Anton Spitzer,
Infrastructure Services, Porsche Informatik



Network security VARs, take note: AlgoSec’s FireFlow network policy change workflow management software is the next hot-ticket item for customers.


eWeek Magazine



The AlgoSec Firewall Analyzer fills a critical need for us by automating what was a manual, labor intensive and error prone process.


Anton Spitzer,
Infrastructure Services, Porsche Informatik



By utilizing AFA we no longer require the services of an external source to perform an audit.


Ruza Manojilovic,
Manager Security Operations Teranet



It (AFA) easily and quickly provided Atos Worldline with the ability to understand, track and verify changes to our firewall infrastructure…


Massoud Kamran,
Security Consultant at Atos Worldline Belgium



AlgoSec Firewall Analyzer’s automated and intelligent analysis lets us know the implications of a change and avoid potential risks which save us time, effort and money.


Peter Johannes,
head of Security and Architecture Policy at Atos Worldline Belgium



AlgoSec’s Firewall Analyzer has helped us significantly improve our overall network security.


Ruza Manojilovic,
Manager Security Operations Teranet



Using AFA’s turnkey solution for PCI DSS has been invaluable for us in terms of time and effort.


Ruza Manojilovic,
Manager Security Operations Teranet

 

The integrity of the company (AlgoSec) and its employees surpassed our expectations and has raised the bar for what we look for in other vendors as well.”


Lutz Bleyer, Chief Security Officer,
FIDUCIA



By utilizing AFA we no longer require the services of an external source to perform an audit.


Ruza Manojilovic,
Manager Security Operations Teranet.



With the AFA we can focus on what is most important to Porsche Informatik – our customers.


Anton Spitzer,
Infrastructure Services, Porsche Informatik



AlgoSec affords us realizing operational efficiencies in global security policy management and compliance.


Hugo Van der Veeken,
Atos Worldline SA/NVsecurity department head