AlgoSec Support Programs

AlgoSec offers support programs to provide the right level of service for each customer’s needs. Whether your organization requires 24x7 coverage from a dedicated support team, or prompt and reliable service during business hours, AlgoSec has a program for you. AlgoSec backs up its products with a money back guarantee and unmatched customer support.

AlgoSec Support  Offerings: 

 

Standard

Enhanced

Premium

Coverage
9x5
(Mon-Fri 8AM-5PM)
16x5
(Mon-Fri 8AM-12AM)
24x7
Response Time for Critical Issues
1 business day
6 hours
2 hours
Annual On-Site Preventive
Maintenance Visit
   
Annual On-Site Training on New
and Advanced Capabilities		   
Dedicated Technical Account
Manager
   
Certification Training Discount *  
30%
40%

* Discounted certification training for an unlimited number of company employees.