Notify change requestors

Relevant for: Network operations users

This topic describes how network operations users can notify requestors that a change request was implemented.

For rule removal or drop traffic requests, the request may affect another change request submitted by you. In such cases, you may want to approve or decline this request.

Note: To determine a change request's stage, view the change request. The stage is indicated by the Change Request Lifecycle Status Bar.

Generic notification procedure

This procedure provide the steps to use when notifying requestors that a change request was implemented.

Do the following:

  1. View the change request. For details, see View change requests.

  2. In the menu at the top right of the page, select Notify Requestor.

    The Notify Requestor page is displayed.

  3. Complete the fields as needed. For details, see Respond to change requests.
  4. Click Next.

FireFlow sends your message to the requestor.

The Home page appears.

Back to top

Respond to rule removal and drop traffic requests

Requestors with rules that are slated for removal or disablement must notify requestors of any change requests whose traffic intersects that of the selected rule. Likewise, requestors of traffic change requests with a Drop action must notify the requestors of any change requests whose traffic will be blocked by the Drop action.

Requestors of the affected change requests have until the request's due date to respond.

If you have received a rule removal or traffic change request notice, respond to either confirm or decline the change. If you do not respond by the due date, the request is considered to be confirmed.

Do one of the following:

This procedure describes how to respond to a rule removal request.

Do the following:

  1. In the main menu, click Awaiting Response.

    The Change Requests Awaiting Response page is displayed.

  2. In the Rule Removal Requests Awaiting My Response list, click the change request.

    The Rule Removal Request page is displayed.

  3. At the top of the page, click Confirm to approve the rule deletion or Decline to decline the rule deletion.

    The Confirm Rule Removal or Decline Rule Removal page is displayed.

  4. Modify the Subject field to describe the subject of your comment.

  5. To attach a file to your comment, do one of the following:

    • In the Attach field, type the path to the file.
    • Click Browse, browse to the desired file, and click Open.
  6. In the Message text box, type your comment.
  7. Click Next.

The Requestors Web Interface displays the change request, and your comment appears in the History area.

Your comment is sent as an email message to the change request's current owner.

This procedure describes how to respond to drop traffic requests.

Do the following:

  1. In the main menu, click Awaiting Response.

    The Change Requests Awaiting Response page is displayed.

  2. In the Change Requests Awaiting My Response list, click the change request.

    The Traffic Removal Request page is displayed.

  3. At the top of the page, click Confirm to approve the rule deletion or Decline to decline the rule deletion.

    The Confirm Rule Removal or Decline Rule Removal page is displayed.

  4. Modify the Subject field to describe the subject of your comment.

  5. To attach a file to your comment, do one of the following:

    • In the Attach field, type the path to the file.
    • Click Browse, browse to the desired file, and click Open.
  6. In the Message text box, type your comment.
  7. Click Next.

The Requestors Web Interface displays the change request, and your comment appears in the History area.

Your comment is sent as an email message to the change request's current owner.

Back to top