Resolve unmatched changes

Relevant for: Privileged users

This topic describes how to manually match a change request to device changes, when FireFlow was unable to do so automatically.

Note: The options available to you may differ, depending on your role and permissions configured. For more details, contact a FireFlow administrator.

Resolve individual change requests and changes

To resolve an individual change and change request, follow one of the following procedures, depending on the item's matching status:

Changes Without Request

Resolve a change where no matching request was found by doing one of the following:

Mismatched changes

Mismatched changes are items with differences between the change made and the change request approved, including:

  • Change <-> Change Request Mismatch
  • Changes Wider than Request
  • Change Requests Partially Implemented

Handle these items by doing one of the following:

Requests Pending Auto Matching

The Matching in Progress list's Requests Pending Auto Matching sub-list displays requests that are currently pending auto matching.

If scheduled FireFlow auto matching passes, and the change requests still appear in this list, handle them by doing one of the following:

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Resolve multiple change requests and changes

Resolve multiple change requests and changes simultaneously, such as when you want to perform a cleanup across all devices.

Resolve multiple changes as follows, depending on the matching status:

Changes Without Request

Resolve all changes where no matching requests were found by doing one of the following:

Mismatched changes

Mismatched changes are items with differences between the change made and the change request approved, including:

  • Change <-> Change Request Mismatch
  • Changes Wider than Request
  • Change Requests Partially Implemented

Do the following to handle all of these items at once:

Change Requests Pending Auto Matching

The Matching in Progress list's Change Requests Pending Auto Matching sub-list displays change requests that are currently pending auto matching.

Handle these items by doing one of the following:

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