AlgoSec support programs
We aim to provide the most professional and highest level of technical support to our customers. Support is provided through centers located around the globe which serve customers and partners in their local time zone
Customer Type
Access to Knowledgebase and Documentation
Access to AlgoSec Technical Community
New Upgrades Patches and Hotfixes
Email Support
Coverage During Local Business Hours (9:00-17:00)
24 x 7 Coverage
Instant Online Chat
Priority Access to Support and R&D
6-Hour Response Time for Severity 1 Issues*
2-Hour Response Time for Severity 1 Issues*
Staging Environment in AlgoSec QA Lab
Annual On-Site Preventive Maintenance Visit
Quarterly Service Review
10% Discount On Certification Training (Unlimited Number of People)
Self service
Self service
SMB
SMB
Preferred
Enterprise
Premium
Large enterprise