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AlgoSec support programs
We aim to provide the most professional and highest level of technical support to our customers. Support is provided through centers located around the globe which serve customers and partners in their local time zone
Customer Type
Access to Knowledgebase and Documentation
AlgoSec Community
New Upgrades Patches and Hotfixes
Online Support Cases System
Coverage During Local Business Hours (9:00-17:00)
24 x 7 Coverage
Instant Online Chat
6-Hour Response Time for Severity 1 Issues*
2-Hour Response Time for Severity 1 Issues*
Priority Access to Support and R&D
Annual On-Site Preventive Maintenance Visit
Quarterly Service Review
10% Discount on Certification Training (Unlimited Seats)
Self service
Self service
SMB
SMB
Preferred
Enterprise
Premium
Large Enterprise
*For a complete description of services, please refer to our portal (requires login).
Schedule time with one of our experts
Schedule time with one of our experts
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