Press Releases

AlgoSec Bolsters Customer Support Offering

Firewall Management Vendor Adds Enhanced and Premium Support Packages for Growing Customer Base

October 27, 2011



Roswell, GA – AlgoSec, the market leader for Network Security Policy Management, today announced new customer support offerings to meet the demand of world-class organizations. The two new support packages offer improved coverage and response time, dedicated technical account representatives, and periodic on-site visits for training and preventive maintenance.

“AlgoSec grew by over 100% in the first 3 quarters of the year. Much of this growth can be attributed to our ‘obsession’ for making customers successful. It is a mission that we reinforce by offering the industry’s onlymoney-back guarantee,” said Yuval Baron, Chairman, CEO and Co-Founder of AlgoSec. “As AlgoSec continues to work with more globally-recognized organizations, it is imperative that we continue to provide a level of support commensurate with the caliber of our customers.”

AlgoSec Enhanced and Premium Support include more coverage hours, faster response times, on-site training and on-site preventive maintenance. Premium Support also includes a dedicated technical account manager to streamline communications and speed up resolution.

“AlgoSec solutions are becoming more and more integrated into the daily operations of the security and IT teams,” said Yoav Shaked, Vice President of Products and Operations, AlgoSec. “Our new support offerings ensure that the critical infrastructure for globally-recognized brands is running smoothly.”

AlgoSec has been previously recognized for its superior customer support program, receiving the Global Excellence Award for Best Support Initiative from Info Security Products Guide in 2011. Since the beginning of 2011, AlgoSec has added more than 120 new customers, averaging a new customer every one-and-a-half business days, the majority of which are leading global organization.
About AlgoSec
AlgoSec is the market leader in network security policy management. AlgoSec enables security and operations teams to intelligently automate the policy management of firewalls, routers, VPNs and related devices, improving overall security while reducing costs. More than 800 of the world’s leading enterprises, MSSPs, auditors and consultancies rely on AlgoSec’s Deep Policy Inspection™ technology for unmatched automation of firewall operations, auditing and compliance, risk analysis and the security change lifecycle. To ensure the success of every single customer, AlgoSec offers the industry’s only money-back guarantee.
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