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AlgoSec offers support programs to provide the right level of service for each customer’s needs AlgoSec support programs We aim to provide the most professional and highest level of technical support to our customers. Support is provided through centers located around the globe which serve customers and partners in their local time zone View detailed information Customer Type Access to Knowledgebase and Documentation Access to AlgoSec Technical Community New Upgrades Patches and Hotfixes Email Support Coverage During Local Business Hours (9:00-17:00) 24 x 7 Coverage Instant Online Chat Priority Access to Support and R&D 6-Hour Response Time for Severity 1 Issues* 2-Hour Response Time for Severity 1 Issues* Designated Support Engineer Staging Environment in AlgoSec QA Lab Annual On-Site Preventive Maintenance Visit Quarterly Service Review 10% Discount On Certification Training (Unlimited Number of People) Self service Self service SMB SMB Preferred Enterprise Premium Large enterprise Schedule time with one of our experts Schedule time with one of our experts Work email* First name* Last name* Company* country* Select country... Short answer* By submitting this form, I accept AlgoSec's privacy policy Continue

Since 2005 we offer the industry’s only money back guarantee If we do not meet your expectations you have the right to cancel the purchase Money-Back Guarantee At AlgoSec we are passionate about customer satisfaction. Therefore, since 2005 we have offered the industry’s only money-back-guarantee. If we do not meet your expectations you have the right to cancel your software purchase and get your money back. More importantly, you decide whether to invoke the money-back guarantee. You are the sole judge. The only condition is that you do it within a reasonable timeline. As outlined below. This way you can ensure that the AlgoSec solution works across your entire estate, not just in your lab – without assuming any financial risk. Money-Back Guarantee Terms The terms of the money-back guarantee are outlined in the table. They depend on the deal size and whether or not the product was evaluated in the customer’s lab. Note: Make sure the terms of the Money Back Guarantee are included in your project proposal. Product Deal Size Less than $300K $300K-$1M More than $1M Product Purchased
WITHOUT an Evaluation 60 Days 90 Days 120 Days Product Purchased
AFTER an Evaluation 30 Days 45 Days 60 Days Contact sales At AlgoSec, Customer Satisfaction Starts at the Top Yuval Baron Chairman and CEO “When AlgoSec was only 2 years old we initiated the industry’s only money back guarantee. Nowadays, we have over 2,300 customers and the AlgoSec team still shares the same desire and passion to make sure they are all happy.” Contact sales Work email* First name* Last name* Company* country* Select country... Short answer* By submitting this form, I accept AlgoSec's privacy policy Continue