Support Programs

  • Home
    • goto-right
  • Services
    • goto-right
  • Support Programs

    • We aim to provide the most professional and highest level of technical support to our customers. Support is provided through centers located around the globe which serve customers and partners in their local time zone.

    AlgoSec Support Offerings

    BASIC SMBPREFERREDPREMIUM
    Customer TypeSMBEnterpriseLarge Enterprise
    Access to Knowledgebase and Documentationgreen-checkgreen-checkgreen-check
    New Upgrades Patches and Hotfixesgreen-checkgreen-checkgreen-check
    Email Supportgreen-checkgreen-checkgreen-check
    Coverage During Local Business Hours (9:00-17:00)green-checkgreen-checkgreen-check
    24 x 7 Coveragegreen-checkgreen-check
    Live Phone Supportgreen-checkgreen-check
    Instant Online Chatgreen-checkgreen-check
    Priority Access to Support and R&Dgreen-checkgreen-check
    6-Hour Response Time for Severity 1 Issues*green-checkgreen-check
    2-Hour Response Time for Severity 1 Issues*green-check
    Designated Support Engineergreen-check
    Staging Environment in AlgoSec QA Labgreen-check
    Annual On-Site Preventive Maintenance Visitgreen-check
    Quarterly Service Reviewgreen-check
    10% Discount On Certification Training (Unlimited Number of People)green-check
    Customer Type
    BASIC SMBSMB
    PREFERREDEnterprise
    PREMIUMLarge Enterprise
    Access to Knowledgebase and Documentation
    BASIC SMBgreen-check
    PREFERREDgreen-check
    PREMIUMgreen-check
    New Upgrades Patches and Hotfixes
    BASIC SMBgreen-check
    PREFERREDgreen-check
    PREMIUMgreen-check
    Email Support
    BASIC SMBgreen-check
    PREFERREDgreen-check
    PREMIUMgreen-check
    Coverage During Local Business Hours (9:00-17:00)
    BASIC SMBgreen-check
    PREFERREDgreen-check
    PREMIUMgreen-check
    24 x 7 Coverage
    BASIC SMB
    PREFERREDgreen-check
    PREMIUMgreen-check
    Live Phone Support
    BASIC SMB
    PREFERREDgreen-check
    PREMIUMgreen-check
    Instant Online Chat
    BASIC SMB
    PREFERREDgreen-check
    PREMIUMgreen-check
    Priority Access to Support and R&D
    BASIC SMB
    PREFERREDgreen-check
    PREMIUMgreen-check
    6-Hour Response Time for Severity 1 Issues*
    BASIC SMB
    PREFERREDgreen-check
    PREMIUMgreen-check
    2-Hour Response Time for Severity 1 Issues*
    BASIC SMB
    PREFERRED
    PREMIUMgreen-check
    Designated Support Engineer
    BASIC SMB
    PREFERRED
    PREMIUMgreen-check
    Staging Environment in AlgoSec QA Lab
    BASIC SMB
    PREFERRED
    PREMIUMgreen-check
    Annual On-Site Preventive Maintenance Visit
    BASIC SMB
    PREFERRED
    PREMIUMgreen-check
    Quarterly Service Review
    BASIC SMB
    PREFERRED
    PREMIUMgreen-check
    10% Discount On Certification Training (Unlimited Number of People)
    BASIC SMB
    PREFERRED
    PREMIUMgreen-check

     

    * For a complete description of severities, please refer to our portal (requires login).